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jmcgraw1409's avatar
jmcgraw1409
Explorer | Level 4
2 years ago

Error Message: There was an issue communicating with your photo library

I am trying to load pictures from my iPhone to Dropbox.  I have not had any issues with doing this for years.  I have the free basic plan.  I sell on eBay and so take hundreds of pictures per week.  The past few days it will only load a few pics and then stop and then I get an error message saying "There was an issue communicating with your photo library".  I have tried the following things.

 

* Restarting my phone

* Uninstalling and reinstalling the app

* Checking the internet connection

*  Making sure my battery is charged up

*  I have enough storage space

* My app is up to date

* Operating system is up to date

* Checked upload settings on my phone as per instructions on the trouble shooting page on Dropbox website

Camera uploads
Dropbox Basic
Dropbox Capture
Error Messages
Mobile
Sync
upload
  • Arkadiy K.'s avatar
    Arkadiy K.
    2 years ago

    I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.

  • Arkadiy K.'s avatar
    Arkadiy K.
    Helpful | Level 7
    2 years ago

    I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.

  • BeccaMay's avatar
    BeccaMay
    New member | Level 2
    2 years ago

    This is happening to me too.

     

    I've tried the same steps too and it's still not working.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for giving that a go, jmcgraw1409! Have you also tried connecting to a different WiFi network, by any chance? I’d like to check if the issue will persist then.

       

      BeccaMay, can you please also provide the app version of your Dropbox app, as well as your device’s OS version?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jmcgraw1409, thanks for bringing this to our attention.

     

    Could you confirm the version of iOS you're running, and the Dropbox app version?

     

    This will help me to assist further!

    • jmcgraw1409's avatar
      jmcgraw1409
      Explorer | Level 4
      2 years ago

      Sure no problem

       

      iOS Version 16.1.2.

      Dropbox app version 310.3.2

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi jmcgraw1409, and just to clarify, do you use the camera uploads feature, to upload content?

         

        Can you try using your cellular data, or a different connection, just to check if everything works smoothly then? 

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