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Forum Discussion

jamesalm's avatar
jamesalm
Helpful | Level 6
9 months ago

Email to Dropbox not working, no files uploading.

I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
dropbox business
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upload
  • BenDBX's avatar
    BenDBX
    8 months ago

    Hi Everybody,

     

    This issue should have been resolved for all users. Please let us know if it is still affecting you.

     

    Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.

     

    IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?

     

    Thanks,

    Ben

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Just to add that this seems to have resolved itself overnight. The files have arrived in my Dropbox overnight

ocHoco's avatar
ocHoco
Helpful | Level 6
9 months ago

My files arrived overnight too.

 

I did a test this morning and it took 1 hour + for the file to reach Email Attachments. 

 

However, on a further test just now it arrived instantly, so seems resolved for the minute.

 

Never had Email to Dropbox glitch out on me like this before. Would be a shame if it were to become a frequent occurrence, as it is a useful tool, but it needs to be reliable: All the time.

  • jamesalm's avatar
    jamesalm
    Helpful | Level 6
    9 months ago

    Seems like it may be working again. ocHoco I completely agree with the need for reliability. I use this function dozens of times a day and up until yesterday it worked flawlessly. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey everyone, I hope you're doing well! 

       

      I checked in with our Team, and it seems that the issue is resolved and everything is back to normal. 

       

      If you still face any problems with this, let me know. Thanks! 

      • jamesalm's avatar
        jamesalm
        Helpful | Level 6
        8 months ago

        This issue appears to be back. 

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