We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jamesalm's avatar
jamesalm
Helpful | Level 6
9 months ago

Email to Dropbox not working, no files uploading.

I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
dropbox business
Sync
upload
  • BenDBX's avatar
    BenDBX
    8 months ago

    Hi Everybody,

     

    This issue should have been resolved for all users. Please let us know if it is still affecting you.

     

    Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.

     

    IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi there, jamesalm, I hope you're doing well!

 

Let's jump right into this.

 

Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? 

 

It'd also help to know the email provider (Gmail, Microsoft, Yahoo, etc.) that you're using & also which email client (Outlook desktop app, etc.) are you using to send the email?


Let me know more, and we'll take it from there!

GreyFox386's avatar
GreyFox386
Helpful | Level 5
9 months ago

I am trying to set this feature up for the first time today, and I am experiencing the exact same issue.  I have created a new email with a single .xlsx attachment and sent to my private email to dropbox address that I created this morning, but nothing ever shows up.  I have confirmed they are sending by adding a cc address, and the messages with attachment appear to the cc without issue.  I have tried this with three different email domains, and none of them worked.  Domains are gmail.com, fastmail.com and my companies business domain.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey GreyFox386, welcome to our Community!

     

    What operating system (iOS, macOS, Windows, etc.) are you using to send the email?
     

    As a test, can you try sending a few different file types (.pdf, .docx, .txt etc.). Does this issue occur on all file types?

    • GreyFox386's avatar
      GreyFox386
      Helpful | Level 5
      9 months ago

      Hi Megan, 

       

      I have tried this from both a PC (Windows 11 using Outlook), as well as a mobile device (Android). I just tried a PDF file with a new email, and same result.  Nothing is showing up in the folder, although the email does arrive to the cc'd address.

       

       

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!