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theronic's avatar
theronic
Explorer | Level 3
10 months ago

Dropbox v191.4.4995 stuck on "Indexing..." on M3 Macbook Pro Sonoma 14.3

Dropbox Pro is stuck on "Indexing..." after installing on a fresh-from-the-store Apple Macbook Pro M3 running the latest Sonoma 14.3, even though there are no local files in my Dropbox folder to index. I can see and download all my files on the web client.

 

I've reinstalled Dropbox multiple times (rebooting inbetween), including advanced reinstall (twice) and gave Dropbox full file system access – same symptoms every time.

 

I can see my folders w/sizes on the "Selective Sync" dialog, so I know there are no connectivity issues. No firewalls, no anti-virus. 200MB/s fiber. No errors under "Sync issues".

 

Long-time paying customer. Will sadly need to cancel if there is no known resolution 😕

 

Can anyone help, please? Thanks!