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Forum Discussion

Gussj's avatar
Gussj
Explorer | Level 4
2 years ago

Dropbox stopped syncing since May on MacBook pro running ver 12.6.7-unable to syc anymore

Hi,

 

I just noticed Dropbox hasn't been syncing since may.

It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7 

 

 

I uninstalled, re installed , tried everything nothing is working you

Your help is appreciated

 

 

Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Amazing news Gussj! 

     

    If you need anything else, we'll be one post away! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Gussj, thanks for bringing this to our attention.

     

    Can you please hover over the Dropbox icon in your menu bar, and let me know what the sync status and version of the Dropbox app is?

     

    Let me know and we'll go from there.

    • Gussj's avatar
      Gussj
      Explorer | Level 4
      2 years ago

      Thanks Hannah,

       

      Version 178.4.4811

      indexing 2019 files....

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for that, Gussj!

         

        Would it actually be possible for you to upgrade your computer's OS to mac OS 13.3 or higher? 

         

        That should resolve this issue for you.

  • vjt418's avatar
    vjt418
    New member | Level 2
    2 years ago

    I'm using an imac running OS10.12.6  High Sierra and I'm cannot upgrade the OS.  Dropbox app will no longer sync.  How can I get my imac to sync?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey vjt418, thanks for joining the discussion here.

       

      I just wanted to mention that since you cannot update your computer's operating system, all your files will still be available through other compatible computers with supported operating systems, through supported mobile devices, and on the Dropbox website.

       

      However, since June 27th, 2023, devices running macOS 10.12 or older are no longer able to log in and access content through the Dropbox desktop app.

       

      I hope this clears things up! 

      • mjacobs's avatar
        mjacobs
        New member | Level 2
        2 years ago

        I have the same problem.  I am running Mac OS Monterey 12.6.8.  I deleted the old app and id an advanced reinstall and am still getting the "Couldn't start Dropbox" message.  Can you help?

         

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