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Forum Discussion
Dropbox keeps complaining about "Can't Sync 'System Volume Information'"
Dropbox Windows client 3.0.5, running on Windows 8.1
I have a dedicated partition / drive for Dropbox, and Windows created "System Volume Information" folder on its root directory.
Dropbox client keeps saying:
Indexing "System Volume Information"...
Can't Sync "System Volume Information" (access denied)
I tried to use "Selective Sync" to un-check this folder, but unfortunately it does not show up in the folder list.
Thus the Dropbox client never finishes syncing because of this folder.
Can Dropbox client be a little smart and don't even try to sync this system folder? it really does not make sense.
I sent a reply but it seems to have evaporated. Yes, changing permissions seems to have cracked it. I accept deleting the folder wouldn't help. And it seem to me you can't create a folder with the same name because the OS would just say that it already exists, yes?.
The takeown command was a new one to me; it may have been valuable but I can't tell. Certainly changing permissions was the important thing, and also de-selecting it once it was visible finally clinched it.
So thanks, guys, good work; I am grateful.
I had this problem. Dave's solution was very easy and worked (after an hour of trying to get the other way to work on Window's 10).
1. Go to dropbox.com and sign in.
2. Navigate to the same folder where the System Volume Information folder is located on the physical drive (in the root Dropbox directory in my case) and create a directory with the name "System Volume Information" in the same dropbox.com folder.
3. Go back to your computer's system tray and now System Volume Information is visible in the selective sync list. Uncheck it. Life is great again!
I was having this issue also and unfortunately since there is no command line for dropbox on windows I had to go about it the hard way:
First go to folder settings and show hidden files and folders and show system files.
Go to the location of the system volume information folder and right click -> properties -> security -> advanced -> add "users" with full access
Open CMD and use "ATTRIB -H -S <path to system volume information folder>"
Restart your computer and wait for dropbox to rescan that folder at which point the folder should appear on the selective sync list.I haven't fully tested the outcome of this since dropbox is still syncing files but it seems like it should work. I imagine one could reset the security settings on system volume information afterwards, if not hide it again altogether.
Selective sync works of the folders that are in the cloud, not the machine.
So I would expect you can just create the folder via the website, and then selectively unsync it.
Same problem here!
Same problem here!
Michael E : that folder can be hidden, search for hidden and system folders also.
Just for anyone else having problems with the System Volume Information error above:
- It stops the dropbox updating deleted files, and when copying files from one location to another, may leave copies in the original file
Follow the advice of Will T. (above)
Note that you must unhide system files: Clear the Hide protected operating system files (Recommended) check box
As soon as full access is granted to the file, dropbox will complete. (I also de-selected it from sync)
I have the same problem - "Ca't sync System Volume Information ... ". and tried to follow the guidance above. But in Windows 10 I don't have the option to view system files - just hidden folders and drives. There is no sign anywhere of a System Volume Information. I'm wondering if Win10 does not allow you to see system files at all, regardless of what you ask to do - and yes, I am administrator. There is no such file/folder in the Dropbox account so I can't tackle it from that end. Any ideas?
So dropbox is saying it cannot sync System Volume Information but you cannot see the file even in the command line? You could try "dir /A:H" or "dir /A:S" to show hidden or system files respectively. Then one could use the "takeown" command to take ownership of the files and folders.
I just tested this breifly and I can see "system volume information" on a flash drive using dir /A:H on Windows 10.
Seems like everything just gets harder and harder to use : /
Thanks for that reply, Will.
Yes, using the dir /A:S I can indeed see the folder System Volume Information. But I'm unsure what the takeown command is going to do that helps me. I can only run it on files, it seems, not folders. So can you advise what I shouid do with it? I can't delete the folder, obviously, so I need to make it such that Dropbox will process it. Presumably now Dropbox looks at the folder, finds it can't access it or something, and just sits there waiting till it can.So your first suggestion is great - I can now SEE the damned folder - but I need advice as to what to do with it now.
