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Romul's avatar
Romul
New member | Level 2
6 years ago

Dropbox doesn't sync when I logout from session

Hi, guys! Sorry for my english =(

Dropbox syncs normally when I log in. I quit the session, throw the file over the network into the dropbox folder, I go through the web interface, but there is no file there. Synchronization does not go. I log into the server again, and the file is synchronized. The service is up and running. I do not understand something. Why then the service if synchronization occurs when I am in the system.
Help me to understand.

 

Sync
  • Lusil's avatar
    Lusil
    6 years ago
    Thanks for the detailed reply, Romul. 
     
    Hmm. :thinking: I’d kindly suggest moving this discussion to email, due to sensitive and account-specific info that may be required so as to further investigate. In this case, I can contact you to your email address associated with your Forum profile. Would that be alright with you? 
     
    Let me know and I’ll make sure to get back to you as soon as possible. 
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 years ago
    Romul wrote:

    Why then the service if synchronization occurs when I am in the system.

    Dropbox syncing does not run as a service. It only runs when logged in as a user. The service you see is likely the Update service, which is used to update the application; not your files.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi there Romul!
     
    If by any chance you're referring to a server, I’d kindly recommend checking this article out - it might provide you with more relevant info. 
     
    If not, could you please clarify if you’re experiencing some trouble with syncing from the desktop app and the website? Are you seeing any errors - in which case, a screenshot (excluding personal information) would be very helpful.  
     
    Thanks in advance!
    • Romul's avatar
      Romul
      New member | Level 2
      6 years ago

      Thanks for the answer.
      So. I have a server where dropbox is installed. I shared this folder over the network, from another computer I go to the server using the RDP.
      So, I connect to the server via RDP, put the file in the dropbox folder, without closing the RDP session, go from my computer to the website and check if there is a file - synchronization is in progress, the file is there. But when I exit the session on the RDP from the server, the files are not synchronized.
      You sent me the article, it says that sharing the dropbox folder over the network
      It can cause errors, but when I go to the server via RDP, the synchronization happens normally, despite the fact that the dropbox folder is open for full access via the network, this is where the session is, when it is open, everything is fine, when I leave the session, the synchronization stops working.
      I already tried to start the service on behalf of the user under which I open the session, it does not help.
      Help me please.
      In general, dropbox can synchronize without logging in to the session ???

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Thanks for the detailed reply, Romul. 
         
        Hmm. :thinking: I’d kindly suggest moving this discussion to email, due to sensitive and account-specific info that may be required so as to further investigate. In this case, I can contact you to your email address associated with your Forum profile. Would that be alright with you? 
         
        Let me know and I’ll make sure to get back to you as soon as possible. 

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