We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DamianYap's avatar
DamianYap
New member | Level 2
5 months ago

Dropbox desktop app disconnects randomly during file upload

Dropbox desktop app disconnects randomly. I have a work team, and we are all having this problem when we want to upload files, Dropbox disconnects and the upload or download is interrupted. The only ...
Desktop
Sync
upload
shastings's avatar
shastings
Helpful | Level 5
5 months ago

Not trying to be difficult, but can anyone from DB please reply if this issue is being addressed/looked into by DB IT team? It is not being mentioned at all on the DB outage status page. Thank you. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi shastings, as you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

    • phafa's avatar
      phafa
      Explorer | Level 4
      5 months ago

      Jay  ... just lol.
      Anyway, I just sent a ticket to the support team I'll come back to this thread if they bother responding with anything else other than REINSTALL.
      This is pissing me off.

    • shastings's avatar
      shastings
      Helpful | Level 5
      5 months ago

      Submitted. This has all been super helpful. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!