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PTB_9's avatar
PTB_9
Explorer | Level 3
2 years ago

DropBox creates duplicate screenshots on the app.

#MacOS - when I take a partial screenshot on my Macbook (CMD+Shift+4), it seems DropBox creates duplicate copies of the same screenshot. Sometimes I get 2 or 3 dups, other times there are up to 5 dup...
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  • Jay's avatar
    Jay
    2 years ago

    Hi PTB_9< if you disable the screenshot feature in the desktop app, and then take a screenshot, does the same issue occur?

     

    What about when you quit the Dropbox desktop application completely?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi PTB_9, welcome to our Community! 

 

Have you enabled your screenshots to be saved to Dropbox automatically, as mentioned here? 

 

What is the version of the app that you have installed on your device?

 

Let me know more, and we'll take it from there. 

PTB_9's avatar
PTB_9
Explorer | Level 3
2 years ago

Hi Megan, yes I've downloaded and installed the latest version (v162.4.5419)of Dropbox app for MacOS Monterey 12.6.1, and have checked the box to "Share screenshots and screen recordings using Dropbox", but it's still happening. I just took a new screenshot and Dropbox created 3 additional copies of the original screenshot in the folder: "Screenshots" under the Dropbox location.  I used CMD+SHIFT+4 to take the screenshot. All is showing fine in the screenshot but there are now 4 total files (1 original + 3 exact copies).

This is what's showing up in the folder (Screenshots):

Screen Shot 2022-11-30 at 4.03.10 PM.png

Screen Shot 2022-11-30 at 4.03.10 PM(2).png

Screen Shot 2022-11-30 at 4.03.10 PM(3).png

Screen Shot 2022-11-30 at 4.03.10 PM(4).png

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the extra info, PTB_9! 

     

    Can you please take one more step with me and disable/re-enable the feature via your app preferences? 

     

    I’d like to see if this will help with the issue you’re having.

    • PTB_9's avatar
      PTB_9
      Explorer | Level 3
      2 years ago

      Hi Nancy,

      I went into the app, Preferences, Backups, unchecked the "Share screenshots and screen recordings using Dropbox", exited out, signed out. Then reloaded the app, Preferences, Backups, and re-checked the box "Share screenshots...."

      Took a screen shot and the same issue happened. One original file, then 3 more duplicates in the Dropbox/Screenshots folder. Also, the screenshot was placed on my Desktop folder.  It should be noted, I never see the message from Dropbox about "a link has been created for this screenshot", etc. When I take the screenshot, a popup thumbnail appears on the bottom right of my screen, stays visible a few moments then disappears.

       

      Any help you can provide will be greatly appreciated. I'm getting tired of having to go into Finder and send the duplicate files to Trash.  Thanks, Paul

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi PTB_9< if you disable the screenshot feature in the desktop app, and then take a screenshot, does the same issue occur?

         

        What about when you quit the Dropbox desktop application completely?

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