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Forum Discussion

Terry t.7's avatar
Terry t.7
New member | Level 2
2 years ago

Dropbox Capture videos buffering

Hello,   I'm evaluating Dropbox for my business and am trying out the Dropbox Paper feature.  The recorded video buffers and stalls and is more-or-less unwatchable.  I don't have problems like this...
Dropbox Capture
Brandon K.3's avatar
Brandon K.3
Helpful | Level 6
2 years ago

I am having the same issue for about a month. I logged a ticket with DropBox and they keep trying to tell me it's my system that is the issue. Where I can stream 4K videos from other sources and full length movies with no issue. I have provided all my system specs as well as my upload and download speeds to show that it's not an issue on my side. 

 

I wanted to jump on this chat to show there is an issue and to see if anyone in the community has figured it out. 

 

My assumption is that Dropbox changed their video player and since they did that there are issues which appears they are not willing to trouble shoot that aspect. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Brandon K.3, sorry to see you're also having this issue.

     

    Would you mind sending over the ticket number from your communication with our support team, so we can look it up in our system?

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