We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

SIRADA's avatar
SIRADA
Explorer | Level 3
2 years ago

Dropbox Capture cannot uploading any screenshot or record

I have tried using Dropbox capture several times, but it still cannot upload any screenshots or records. 
Every time the Dropbox Capture shows me this and can do nothing more. 
How can I fix this problem? 
I use Windows 11. 

Dropbox Capture
upload
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi SIRADA, sorry to hear that you‘re having issues with this!

     

    Can you confirm that you‘re running the latest version of the app? You can check this by following these steps:

     

    • Open Dropbox Capture.
    • Click“⁝”(vertical ellipsis).
    • Run any pending updates.
    • Re-launch Dropbox Capture.

    Can you also ensure there is enough hard drive space on your computer and in your Dropbox account?

     

    Let me know more!

    • SIRADA's avatar
      SIRADA
      Explorer | Level 3
      2 years ago

      I found nothing about Run any pengind updates. 

      My Dropbox Capture version is v91.0.4

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the speedy update SIRADA!

         

        Can you try to quit the Capture app, then relaunch it and attempt a new screen recording?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!