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Runnerdad's avatar
Runnerdad
Helpful | Level 5
3 years ago

Dropbox and OneDrive overlap, when trying to back up my files

My Documents folder has all my working files, and I have uploaded it to Dropbox (10 GB data). I created this folder a few years ago because I wanted my files on the hard drive only and did not want t...
Computer Backup
Desktop
Sync
  • Nancy's avatar
    Nancy
    3 years ago

    Hey again, Runnerdad!

     

    As per the syncing icons that you mention on your desktop app, you can take a look at this article for more info. If you have any follow-up questions though, please let me know. 

     

    Also, thanks for the screenshot that you sent!

     

    Can you send me one more screenshot of what you see after right clicking on the folders you wish to back up with Dropbox and going to their Properties? This will help me understand whether they’re still being accessed by OneDrive.

Runnerdad's avatar
Runnerdad
Helpful | Level 5

I had no problem moving my folders into Documents (system folder). I tried to sync but Dropbox must have seen a copy of OneDrive backup on my PC and got the error message. Next I stopped the Sync to OneDrive, and I uninstalled OneDrive from my computer and restarted my computer (Windows 10). I tried the Dropbox backup feature 3 times and got the same message each time: "Can't backup to both OneDrive and Dropbox" and it says to Remove Documents from OneDrive and try again. I searched for OneDrive on my PC and it does not exist. I'd appreciate any further recommendations as I'd guess this has happened before. Thanks! 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Runnerdad, sorry to jump in here.

 

Would you mind reinstalling OneDrive and then following the steps below, to unlink it from your computer, and see if that helps?

 

  1. Select the white or blue OneDrive cloud icon in the taskbar.
  2. Select Help & Settings > Settings.
  3. On the Account tab, click Unlink this PC and then Unlink account.
  • Runnerdad's avatar
    Runnerdad
    Helpful | Level 5
    3 years ago

    Thanks Hanna, I appreciate the suggestion but it did not seem to work for me. I'm new to Dropbox, is this the best way to get support? Thanks again, David

     

    • Runnerdad's avatar
      Runnerdad
      Helpful | Level 5
      3 years ago

      Here is the status of OneDrive after unlinking my PC:

       

      • Runnerdad's avatar
        Runnerdad
        Helpful | Level 5
        3 years ago

        Maybe this is related to backups- when I download research files into my Documents system folder (which is also saved on Dropbox) I get the message below. Only if I select  "Move out of Dropbox", does the file not get deleted. What does this mean?

         

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