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hase-shiba's avatar
hase-shiba
Explorer | Level 3
3 months ago

Does the file request upload size limit affect trial plans?

The documentation states the following, but despite multiple attempts to upload a 250GB file through the file request feature, it consistently results in an error and the upload does not complete. Si...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey hase-shiba, thanks for posting your question today.

 

Just to confirm, was the file request created by the Business Plus trial plan, or from a different account?

 

And are you trying to upload the file in question, while logged in to a Business Plus trial?

 

Let me know and we'll go from there.

  • hase-shiba's avatar
    hase-shiba
    Explorer | Level 3
    3 months ago

    Thanks for your response.

    Yes, the file request was created using the Business Plus trial plan. I have attempted to upload the file while logged into the same Business Plus trial account. To ensure it wasn't a local issue, I also tried uploading the file from different PCs and networks, but the same error occurred each time. Additionally, I have not been able to successfully upload any files larger than 100GB through the file request feature at all.

    When the error occurs, it happens right as the upload progress reaches 100%, and then the screen changes to an error message.

    Please let me know if there are any other steps I should take to resolve this issue.

     

    Best regards,

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi hase-shiba , 

       

      Thanks for reaching out.

       

      We've passed your feedback onto the team and they're currently looking into it.

       

      We'll update you on this matter when additional information is provided.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi hase-shiba ,

       

      We wanted to provide you a quick update.

       

      This situation was raised, and at the moment we do not have a particular date for resolution yet, but our team is making every attempt to fix this.

       

      We greatly appreciate your understanding and patience over this period.

      • hase-shiba's avatar
        hase-shiba
        Explorer | Level 3
        26 days ago

        Hi DBX_Pedro

         

        Thank you for the update and for escalating the issue to your team. I understand that these things can take time, and I appreciate the efforts being made to resolve it.

         

        Please keep me informed as soon as there's any progress or additional steps I can take to assist on my end.

         

        Thanks again for your support, and I look forward to hearing from you soon.

        Best regards

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