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Chad D.2's avatar
Chad D.2
Helpful | Level 6
8 years ago

couldn't save content Please check your internet connection and refresh the page

Online ANYWHERE and I get the following error when trying to share from Safari is iOS10 "couldn't save content Please check your internet connection and refresh the page"   This hapens on any netwo...
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  • Sanchez's avatar
    Sanchez
    8 years ago
    Hey Chad D.2, 

    Can you see if this happens in other browsers, like Chrome or Firefox, and let me know? 

    Thanks!
KBooz's avatar
KBooz
New member | Level 2
5 years ago
This drove me crazy too. I updated the Dropbox app, signed out of Dbx, turned off my phone for a minute, turned it back on, signed into dbx and it worked. Hope this helps someone else:)
  • Jumme's avatar
    Jumme
    New member | Level 2
    4 years ago
    I believe this is a matter of root permissions! At least it was for me.
    iPhone 11 Pro, IOS 14.2, Safari browser

    What DIDNT work:

    • clear browser cache
    • reset DNS
    • turn off add blocker
    • Hard reboot phone
    • turn off/on phone
    • log out/in Dropbox
    • reinstall Dropbox

    What DID work:

    • try another random PDF file from online - OR -
    • Save PDF file to Adobe Reader, then from there(!) save to Dropbox

    Note: I realised the files I could not save was all “personalised files” (EU Corona passport with personal ID), (list of my current insurances as online pdf file from my insurance company).

    At least mine had a temporary address in the address bar named
    “ https://c9-root-proxy-s3binaries-11xyqgskelu1c.s3.eu-west-1.amazonaws.com/“(...something).pdf”.

    That led me to believe this error is related to temporary permissions.

    Hope this info will help someone else!!

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