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RiCo67's avatar
RiCo67
Helpful | Level 6
8 months ago

Context menu disappeared from Dropbox app on Win11 build 194.4.6267

Hi all,

it's a bit of time that I no longer see Dropbox options in the context menu on Win 11 (right mouse click).

Due to this problem I can't select what files or folders I want to have available online or offline .

I can't find an answer or a solution, but I need to free some space on the local drive.

If anyone can help I will appreciate a lot!

Thanks

Riccardo

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting this on our forum, RiCo67!

     

    If you look at your system tray, do you see a small Dropbox icon close to your clock settings? If yes, I want you to click on it and clarify the syncing status it reports.

     

    In case the Dropbox icon isn’t showing at all, I’d like you to go to your Start menu instead and relaunch the Dropbox app from your Programs.

     

    Let me know how that goes.

    • RiCo67's avatar
      RiCo67
      Helpful | Level 6

      Thanks Nancy and sorry if I've been so late..

      Yes the tray icon is present and it shows "files are updated"

      Everything works fine, I just can't find the context menu to choose what files/folders I want to have offline or online only

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi RiCo67, could you attach a screenshot showing then context menu when you right a file or folder in your Dropbox folder directly (and not via a Quick Access menu)?

    • ScottE1's avatar
      ScottE1
      New member | Level 2

      I have the same problem.  Someone at DropBox read this thread -- it is useless - must be auto generated with AI.  How do we get the sync icons back to being displayed?  Please post the answer.

  • kalbrandon's avatar
    kalbrandon
    Explorer | Level 3

    I'm having the same issue. I cannot share links with co-workers without reinstalling Dropbox EVERY. SINGLE. TIME. I need to share something...

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey kalbrandon, thanks for letting us know about this.

       

      Are you missing all Dropbox right-click options or just the ones about sharing files?

       

      A screenshot of what you see, would be really helpful, if you could send us one.

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