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Choreo's avatar
Choreo
Explorer | Level 4
6 years ago

Client says Getting "Dropbox is Full"?

I have a 1-TB Dropbox account which is virtually empty. I created a new folder for a client to upload some files to me and I "shared" that link with him. He then started uploading files and he used u...
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  • Mark's avatar
    Mark
    6 years ago

    Hi 

    That error is because you have a 1TB account. They do not. 

    To be a part of a shared folder EVERYBODY needs to have the available quota to access it.

Jervid's avatar
Jervid
Helpful | Level 5
6 years ago

Im getting the same thing and its hindering my workflow as I have collaborators working on the same project.

I have a 1TB Dropbox which is one quarter full. My colleagues are uploading to it and working from files there but they keep getting warnings saying they are approaching their limit.

Can anyone explain what is going on?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 years ago

    Hi 

    That error is because you have a 1TB account. They do not. 

    To be a part of a shared folder EVERYBODY needs to have the available quota to access it.

    • Jervid's avatar
      Jervid
      Helpful | Level 5
      6 years ago

      Ah ok, thanks for your reply and forgive my ignorance, is there a way for them to just upload to my account without 'sharing a folder' and having to purchase a large allowance for themselves?

      Otherwise Dropbox as a sharing and storage system is next to useless for working with my clients and fellow workers.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        That’s definitely possible, Jervid.
         
        You can create a file request, and using that URL, people can upload to your account even without a Dropbox account of their own.
    • BigWater's avatar
      BigWater
      New member | Level 2
      6 years ago

      Hmmm. Kinda useless for my business. Moving to Google. Why would my clients pay $100 a year to view a file once?

      Didn't think this one through, Dropbox.

       

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        6 years ago
        BigWater wrote:

        Why would my clients pay $100 a year to view a file once?

        Why would they indeed, since that's not necessary, at all. If they only need to view a file, send them a Share Link to the file or folder. They don't even need an account of their own.

      • Jgreg65's avatar
        Jgreg65
        Helpful | Level 5
        5 years ago

        I'm not sure how to make their quota larger. I also have the 1 terabyte account thats 25% used. I made a shared folder so the person without dropbox can upload to it but heis getting "full"messages / errors.  Exactly how can I increase his limit without giving him my account credentials or anything crazy like that?

        Thanks in advance

        -----------------------------------------------

        Found the "File Request" option I'm trying that now. Thanks

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