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Forum Discussion

suibom's avatar
suibom
Helpful | Level 5
2 years ago

Can't understand the meaning of the Dropbox icon in the finder and it doesn't sync.

My system info HW: Apple M1 Pro OS: Ventura 13.5 (22G74) Dropbox ver: v180.3.4837 & joined beta   Dropbox beta has an incomprehensible behavior when using the file provider feature on macOS...
Desktop
Dropbox Family
Sync
  • Jay's avatar
    Jay
    2 years ago

    The previous article described the icons you would see in Finder.

     

    • The green sync icon means the file is available offline
    • No icon means it's 'available'. This means you doubleclicked it to open, and it's stored on your computer. However, if you're low on hard drive space, the Mac OS will delete the local copy to free up space
    • Cloud icon with a down arrow means it's online-only.
    • This would only apply to entire folders. Individual files won't have two icons at the same time.
James V.1's avatar
James V.1
Helpful | Level 5
12 months ago

 

Dropbox's support page tells me to

 

4. Right-click the file or folder and select Make available offline.
5. Wait a few minutes while the file or folder updates. A file or folder is available offline once you see it has a
solid green checkmark next to it. Learn about the different sync icons and what they mean.

 

And I do. I select "Make available offline" and I definitely get a solid green checkmark but I also get a grey cloud symbol and I know that that file has definitely not been made available and has no intention of doing so. 

 

 

these two things are not the same

 

 

Dropbox even helpfully tells me it's all good. 

 

are they?

 

 

I am running the latest stable version: V187.4.5691

I am running Sonoma 14.1.1

I am on a paid account. 

I am on an M1 MacBook Pro 

I have 2TB of space free. 

I have nothing blocking dropbox and the bandwidth is set to unlimited. 

 

Finally, if I try to open a file that has a green check mark and a grey cloud icon next to it it *will* actually download the file from the cloud. Even previewing the file will get dropbox to download it. 

 

Double click to actually download.

 

So what's going on? I know Dropbox is going to blame Apple's new API and it's also possible I've done something wrong here but surely, even if they can't do it, they shouldn't be showing the cloud icon next to the green tick. 

 

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey James V.1, thanks for reaching out to our Community.

     

    I've moved your post to a similar thread, that should give you more info on the situation.

     

    That said, we do appreciate you taking the time to share your feedback on the syncing icons and I'll make sure to pass your comments along to our team.

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