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Prepress's avatar
Prepress
New member | Level 1
10 years ago

Can't see files in shared folder.

I'm using a shared folder that someone else created. They are providing me files through it. They are saying they uploaded files and see a green checkmark but I don't see the file on my end. It worke...
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Kaz's avatar
Kaz
Icon for Dropbox Staff rankDropbox Staff
10 years ago

This could be down to a few things! Can you see the files on Dropbox.com? If you can then it is your computer that is not syncing. If you can't see the files on Dropbox.com, then you are likely not viewing a shared folder. You can use the steps here to check: 

https://help.dropbox.com/files-folders/share-with-others

  • katiemomo's avatar
    katiemomo
    New member | Level 2
    8 years ago

    I have the same issue!  Using Dropbox.com and shared folders.  Some can be seen, some can't.  Very frustrating.

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