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Forum Discussion
Prepress
10 years agoNew member | Level 1
Can't see files in shared folder.
I'm using a shared folder that someone else created. They are providing me files through it. They are saying they uploaded files and see a green checkmark but I don't see the file on my end. It worke...
jcminor
8 years agoNew member | Level 2
I'm having the same problem. On Dropbox.com, I can open a shared folder that's empty on my end up definitely has files on their end.
- quesst8 years agoNew member | Level 2
plus one
- Jane8 years agoDropbox Staff
Hi quesst,
I'm just reaching back out to you about that. Are you still having this issue with the shared folder?
If you could tell me more details regarding that, it would be a pleasure to follow-up.
Also, can you please make sure that the following criteria are met?
- Are you running the latest version of the application? You can download the latest version here: https://www.dropbox.com/downloading
- Is it possible that you have left the shared folder? If so, you can "Add" it back from the "Sharing" tab of your account.
- Can you check your connection?
- Certain files from one computer might not be syncing to another because of: https://help.dropbox.com/syncing-uploads/files-not-syncing
If this does not help, please let me know in your reply!
Kind Regards,
JaneA
- twhitelaw8 years agoHelpful | Level 5
This is definitely an ongoing problem! I think everyone just got tired of waiting for a response since it was months between saying their complaint was unresolved and getting a response back from Dropbox.
This happens to me when I create a new folder within a shared folder. All of the people who have access to the shared folder CANNOT see the new folder I have created, nor can they access the contents. When I go to share the folder within the shared folder, I get a message saying I can only share the folder with a link because it's in a folder that is already shared. Even when I send the link to the person, with whom I've already shared the folder, they cannot then see the folder within the folder. If we ever look for the folder in the future, they have to find where I sent them the link rather than simply having the contents there within the already shared folder. This is very frustrating. This is all on dropbox.com, not the desktop synced version.
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