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Ted G.'s avatar
Ted G.
Collaborator | Level 8
6 years ago

Can't Drag Files to Dropbox Folder in Catalina

Hello, In catalina I am no longer able to drag files in finder into the dropbox folder.  The selected object just sort of springs back into place and will not enter the Dropbox folder.  
Mac
Sync
Blytheathome's avatar
Blytheathome
New member | Level 2

Same for me.  Can't drop files into Dropbox as I used to on my Mac Book Pro. This is a problem.

 

Another problem.  It seems that many of my PDF's have been corrputed.  When I try to open a PDF that's been stored in Dropbox, it opens to a blank white page.  Even if I move the document to my desktop it still doesn't open correctly.  Strange.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey Blytheathome, I hope you're well today!

 

You may have missed my post above where I mentioned that this issue is something that our team is working on at the moment.

 

However, the other issue you mentioned regarding not being able to open your files is something unexpected that we can investigate further.

 

Can you just clarify for me, are these files synced to your computer as "online only" or "local"?

 

If they are not local :white_check_mark:, can you try right clicking the file and choosing "Smart Sync - Local" and try opening the file again after it has synced?

 

Let me know what you find!

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