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35567ggg's avatar
35567ggg
Explorer | Level 3
12 months ago

Camera Uploads from USB drive not working

I have Autoplay set up to import new photos from USB drives, and this has worked for years on my old USB stick. I've started using a new one, but it refuses to upload any of the photos to my Camera U...
Camera uploads
Desktop
Dropbox Basic
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upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey 35567ggg, let's jump right into this! 

 

Let me make sure we're on the same page here: if I understand your need correctly, it sounds like you wish to automatically upload your USB content to your Camera uploads folder, am I right? 

 

If not, feel free to correct me, and let me know more!

 

Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox. 

 

If you wish to have your USB content there, you'd need to either upload them using our external backup feature, or to upload them first inside the root of your account, and then move them to your Camera uploads folder. 

 

Let me know more, and we'll take it from there!

35567ggg's avatar
35567ggg
Explorer | Level 3
12 months ago

Hi Megan! Yes, I'd like to automatically upload files to Camera Uploads - I used to be able to do this with another USB stick where it would rename the pictures and videos according to the date they were generated, which was really handy (plus Dropbox would remember which ones it had already processed). I already had this working, and now it isn't.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago
    Megan wrote:

    Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.

    It's also a feature that uploads photos from USB devices you plug in to your computer.

     

    35567ggg wrote:

    I used to be able to do this with another USB stick ... I already had this working, and now it isn't.

    Double check your autoplay settings and make sure it's still set to Import photos and videos (Dropbox).

    • 35567ggg's avatar
      35567ggg
      Explorer | Level 3
      11 months ago

      I've already done this, it still doesn't pick the photos up.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi from me too, @35567ggg!

         

        You may have tried this already, but just to double check; did you also disable and re-enable camera uploads on your desktop app, and there’s no difference?

         

        Can you send me the OS version of your computer, as well as the app version of the Dropbox app?

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