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Forum Discussion
Camera Upload Not Syncing New Photos on Iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos fo...
Hello everyone,
In order to fix Camera Uploads for your devices please make sure you have tried the following:
1) Install the latest Dropbox app on your device.
2) Enable / Reset Camera Uploads on your computer
Mac
- Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel
- Choose "Preferences".
- Go to the "Import" tab.
- Uncheck and check again "Enable camera uploads for".
Windows
- Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
- Select "Preferences".
- In the window that appears, click on "Change AutoPlay Settings".
- In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
- Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
This will reset your Camera Uploads settings for all your devices. When you connect a device, Dropbox will ask you if you want to import pictures from it.
Note:
- Android devices: Select Connect as a Disk Drive from the status bar
- iOS devices: Unlock the device to allow camera uploads to continue
3) Enable / Reset Camera Uploads on your mobile device
iOS
- Open the Dropbox app, go to the “Recents” tab and tap the gear icon
- Under the Settings heading, select Camera Uploads
- You can enable or disable the automatic camera uploads feature, as well as the option to allow the feature to use cellular data or not. Please note that videos will not be automatically uploaded over cellular data.Android
- Open the Dropbox app
- Tap on the menu button
- Tap the gear icon
- Under Camera Upload, select “Turn on Camera Upload"You can also read more about the camera uploads feature on the following page: https://help.dropbox.com/photos-videos/camera-uploads-overview
If you experience issues with the Camera Uploads feature, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Thank you!
Hannah
Dropbox Staff
Dropbox StaffThanks for letting us know about this, langshipley.
Have you tried the steps in this article, to see if they help?
Hannah Hi there, thank you for your response. I have checked all those things before posting here. I am an experienced tech user, so I always check before I post.
I'm on iOS 16.6 and v342.3.2 on my iPhone. It shows that it's trying to upload but nothing happens.
If you have any other suggestions, please let me know. Thank you.
Ah, I just saw this and I'm having the same problem. I've updated my phone to 16.6 too. And the iOS Dropbox app to 342.3.2 and it's stopped working.
- Megan
Hi Supanut L., that's good news for now! Keep an eye out, and let us know how it goes.
Also hey there, langshipley, I hope you're doing well!
Have you tried any of the troubleshooting steps mentioned above, such as clearing the app's cache, signing out, or uninstalling the app and rebooting your device?
- Megan
Hi langshipley, can you also send me a screenshot of the uploading process of your camera uploads, showing the number it's currently stuck on?
Hi, Megan apologies for the slow response. Been busy with other stuff and just got round to checking. It would appear that since my last message to you, the app has righted itself and it has started backing up properly to Camera Uploads again. I don't know what's happened because I have not changed anything. I guess that's the mysteries of technology every now and then, eh? Thanks again for your response. I appreciate it.
