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Forum Discussion
Michelle A.8
7 years agoHelpful | Level 6
Camera Upload Error on Mac OS High Sierra/ Photos...Could Not Be Imported
Since April 10, I've been spending a LOT of time trying to upload photos and videos from my iPhone 7 [iOS 11.3 (15E216)] to my Mac [macOS High Sierra (Version 10.14.4)]. It used to do that no proble...
- 7 years ago
I got a solution that worked for me from Dropbox Support. Thought I'd share it here for those who might benefit:
The application "Image Capture" which apparently comes with Macs -- who knew? -- can act as a "middleman" in the process to transfer images to Dropbox.
- Go to the Spotlight Search (top righthand side of your computer) and type "image capture".
- When it comes up, select your phone from the interface on the lefthand side of the app.
- The images from your phone will pop up in the main window of the app. Select those which have not been imported.
- (You might want to click the box that says "delete after import" or "Keep originals" at the lower left of the app.)
- Select Other -> Dropbox -> Camera Uplpads in the "Import To" dropdown.
- Click on the "Import" or "Import All" button and it will import.
Most of these steps don't have to be repeated on subsequent uses.
As I mentioned, I'm not thrilled with this "workaround," but I suppose it will do until Dropbox engineers get around to fixing what is obvious problems.
- Go to the Spotlight Search (top righthand side of your computer) and type "image capture".
- 7 years ago
I might have a fix (or at least a better workaround than using the "Image Capture", since that doesn't use the same naming format as Dropbox and you might end up with duplicates once importing works again - at least I get file like "IMG_9365.JPG" instead of "yyyy-mm-dd hh:mm:ss.jpg").
On your iPhone, go to Settings > Photos. At the very bottom, toggle "Transfer to Mac Or PC" from "Automatic" to "Keep Originals". After doing this, I reconnected my iPhone and importing worked.
Note: This might transfer your current photos as HEIC files instead of JPEGs. I'm not a big fan of this HEIC format, but eh, at least I have importing now. If storing HEICs make you sad, I believe you can go to Settings > Camera > Formats and toggle it over to "Most Compatible", so future photos will be in JPEG.
My environment is as follows:
MacBook Pro, OS X 10.13.4
iPhone 8, iOS 11.3.1
Dropbox app on OS X: Stable Build 49.4.68
- - - Most people can stop reading here - - -
- Additional notes while debugging:
I noticed that while importing fails when the setting is set to "Automatic", certain photos do get imported. These consisted of iPhone screenshots and some low-res close-ups of stuff. - I found https://www.dropboxforum.com/t5/Syncing-and-uploads/Since-iOS-11-upgrade-camera-uploads-stopped-working/td-p/242509, which led me to suspect HEIC or image formats being the problem (again), especially in light of (1).
- I was able to confirm that if I took a photo, switched the setting back to "Automatic", then reconnected my phone, the import process would fail with the error message.
- Additional notes while debugging:
Max_in_Madison
New member | Level 2
I am experiencing exactly the same problem as Michelle A.8. On a MacBook Pro, I am running OS 10.13.4, Mac Dropbox v47.4.74; on an iPhone X, I am running iOS 11.3, Dropbox 92.2 (updated 2 days ago from 90.2 -- I have experienced the failure to download on both). I am not running any beta software.
After not having had any problem for years, my photos stopped uploading around the same time as Michelle A.8. I have also tried the same remedies as Michelle A.8, including unchecking and re-checking the "Enable camera uploads for Photos and videos" box, reinstalling the software, etc.
Please let us know what to do to fix this, as I value having my photos uploaded to Dropbox.
Thanks.
jernimtz
7 years agoNew member | Level 2
I have the same issue as Michelle and Max. I am running Mac OS High Sierra 10.13.4 and an iPhone 8 running 11.3. I had not syched for roughly 4 months but when I attempted to synch and backup my photos on 4/15/2018, I received the message stating that 550 photos could not be synched. Oddly, I was able to synch all of my phone screenshot .png files but other files (such as 'Live' photos and .mov files) would not synch.
Previously, unchecking/rechecking the "Enable camera uploads for Photos and videos" feature would work. This action does not remedy this issue.
- gabradoodle7 years agoNew member | Level 2
Exactly the same issue here as well.
- Norah7 years agoDropbox StaffCan you tell me where is the issue occurring, is it happening when you plug your phone or tablet into your computer or is it on your mobile device?A screenshot of the error message you receive would also be very helpful to make sure I understand further the issue you are experiencing.Also, here are some Quick fixes for camera uploads that you may utilize as an initial troubleshooting step:
- If this issue is only happening with videos (not photos), check that you have video uploads enabled in the camera uploads settings on the Dropbox app.
- If you can’t upload, try turning off your data and just uploading with Wi-Fi. If that doesn’t work, try uploading with both data and WiFi turned on.
- If you can’t upload, check that your device has enough battery life (or plug it in to charge) before uploading.
Thanks in advance for your reply!- mrboss7 years agoHelpful | Level 6
exactly the same problem here as well.
i plug in my iphone as i used to to for years but can't get synchronized my photos anymore.
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