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UsoT's avatar
UsoT
Explorer | Level 4
7 months ago

Banned for files containing malware

Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for ...
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  • Walter's avatar
    Walter
    7 months ago

    Thanks for the nudge on this UsoT 

     

    If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.

dl22's avatar
dl22
New member | Level 2
7 days ago

They don't answer as I have only the basic Dropbox, so I think that I will have to stop using Dropbox unfortunately.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 days ago

    You can try posting back here Monday office hours to see if one of the team picks it up 🙂 

     

    They may miss it now though as only work Mon through Fri

    • dl22's avatar
      dl22
      New member | Level 2
      7 days ago

      All right, I will post it again then. Thanks for replying.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 days ago

        Hey dl22, sorry to hear about that! 

         

        Do you still face the same issue? If yes, would it be okay for me to reach out via email, in order for us to have a closer look into it? 

         

        Let me know! 

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