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Forum Discussion

JasonDunn's avatar
JasonDunn
Helpful | Level 6
3 years ago

Automatic photo upload not working on Android Pixel 6

I have a Pixel 6 and the Dropbox app won't upload photos taken on my phone. Things I've tried:   1) Toggling photo backup off and on (several times) 2) Purging the app cache, forcing a re-login...
Android
Camera uploads
Create
Dropbox Plus
Mobile
  • JasonDunn's avatar
    JasonDunn
    3 years ago

    Thanks for the replies! I continued to troubleshoot this on my own and it turns out the culprit was the Background Restrictions setting under Camera Uploads. It was set to "Yes", so that was stopping the uploads from occuring. I didn't change this setting, nor did my wife on her phone, so I'm wondering if a recent Dropbox update changed this? Now that I changed it to "No" and approved the background usage, everything is working like it did before.

CaptainDave's avatar
CaptainDave
Explorer | Level 3
Unfortunately that doesn't work for me. Been having this problem for years. Drives me nuts. I have to login to Dropbox in order to see an upload on my PC. Help
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi CaptainDave, let's jump right into this! 

 

Can you explain and provide me with some more info in regards to this? 

 

What are the steps you follow on your end to get to that point? 

 

Let me know more, and we'll take it from there. 

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