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Forum Discussion
Any link to a pdf file shows invalid format when trying to open it in smartphone
Hello, when i open any pdf link on smartphone (Android or iOS) it shows the "invalid format" error One of the various links: [removed] Opening it instead in a browser (both from PC and smartphone) ...
Hannah
Dropbox Staff
Dropbox StaffHey trebit, thanks for bringing this to our attention.
I removed your link, to keep it from generating a large amount of traffic, which would result in your links being temporarily banned.
Are you opening the link through the Dropbox app?
And can you also send me a screenshot of the error message you're getting?
Thanks.
I removed your link, to keep it from generating a large amount of traffic, which would result in your links being temporarily banned.
Are you opening the link through the Dropbox app?
And can you also send me a screenshot of the error message you're getting?
Thanks.
Thanks for the answer.
If i have open that link in a smartphone with Dropbox app installed, it works, problem is when a user does not have it.
We don't want forcing users to install Dropbox....
Cannot take a screenshot, the only this that appears on video is a short message "cannot open PDF, invalid format"
- JayHi trebit, do those users have an app that can preview PDF files on their mobile device?
Yes... in my device i have various apps to open pdf, i also have dropbox installed.
I tried to force the download of the file by adding dl=1 but as always it works in any browser and it fails in mobile.
- JayAre these PDF files created using the same app? Does it apply to PDFs created by different apps or services?
