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Forum Discussion

AL08's avatar
AL08
New member | Level 2
3 years ago

Android Scanner Creating Pixelated PDFs

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
Android
Mobile
robertkovax's avatar
robertkovax
New member | Level 2

I have the exact same issue on my Pixel 5. It's very annoying (especially for the price for a Pro user).

Any progress on fixing this bug? (since more than a year...)

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey robertkovax, welcome to our Community! 

 

Would you mind clarifying your exact OS, and the version of the Dropbox app you're using on your end? 

 

When did this start happening on your end? I'm asking, because based off of previous communications, and updates the issue seems to have been fixed for now.

 

Keep me posted!

  • HFP's avatar
    HFP
    Explorer | Level 3
    9 months ago

    Hi there, I have the same issue on my Pixel 7 Pro.

     

    OS: Android version 14

    App version: 366.2.2

     

    Any progress on fixing this bug? It's been consistently a problem for as long as I've had my Android device. Previous device was iPhone X and I didn't have this problem.  

    Thanks,

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey HFP - sorry to hear about this.

       

      Could you clear the app's cache, log out and back in to your account and try again?

       

      Let us know how it goes!

      • HFP's avatar
        HFP
        Explorer | Level 3
        9 months ago

        Hi there Walter, cleared cache, logged out, back in, same problem unfortunately. What's the latest information on the support ticket please? 

        Thanks

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