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Forum Discussion

AL08's avatar
AL08
New member | Level 2
3 years ago

Android Scanner Creating Pixelated PDFs

I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
Android
Mobile
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Drjohngtherapy, sorry to hear about this.

 

Since you've contacted our Support team about this, could you share your ticket ID in order to look it up in our system? 

Phil W.9's avatar
Phil W.9
New member | Level 2
2 years ago

Help! Issue for me too.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Phil W.9, thanks for the nudge here and sorry to see you're having trouble scanning your files with the Dropbox app.

     

    Have you tried clearing the Dropbox app's cache from the settings, to see if that helps?

    • JustinBelshire's avatar
      JustinBelshire
      New member | Level 2
      2 years ago

      Nothing I have tried has fixed this pixel distortion issue. Even trying to revert back to an old version of the app does not fix it.

       

      Is there an official fix yet?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to see you're having this issue JustinBelshire.

         

        Can you let us know what kind of troubleshooting steps you've tried so far?

         

        Have you tried uninstalling and reinstalling the app at all?

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