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Forum Discussion
Android Scanner Creating Pixelated PDFs
I have been using the scanner feature on my Android device to create PDF documents for quite a while. After a recent update, the scanner is creating distorted files with pixelation when I use the Bla...
I am also having the exact same issue. Dropbox support prematurely closed my case on this, which wasn't helpful.
I am considering quitting my Dropbox subscription because I rely on the document scan feature heavily. I hope Dropbox can resolve this quickly. Right now I am using a Samsung tablet from 2017 to do scans and this still works but my LG velvet phone only takes very pixelated scans. I have cleared caches, reinstalled Dropbox, etc. Nothing has helped.
Quite frustrating.
I am considering quitting my Dropbox subscription because I rely on the document scan feature heavily. I hope Dropbox can resolve this quickly. Right now I am using a Samsung tablet from 2017 to do scans and this still works but my LG velvet phone only takes very pixelated scans. I have cleared caches, reinstalled Dropbox, etc. Nothing has helped.
Quite frustrating.
- Walter
Dropbox Staff
Hi all, thanks for your reports and feedback so far.
I just wanted to mention that our engineers are aware of this problem and are currently working on a solution.
We'll let you know more as soon as we have an update!
Hi Walter,
I feel good reading for the first time these lines. Keep us posted of evolution for this troubleshooting.
Wow!! It's 11 months later and I still have the same issue.
Absolutely unusable.
I scanned through all related forum messages I could find and every message from the dropbox staff has been the same!
Asking for reinstalls (none of them seem to solve the issue) or emptying caches (doesn't work either). How can this take so long to solve?
Very disappointed. I need the scan feature to work properly! Have been a pro client for probably 10 years but this is more than disappointing!
- Megan
Hi there, smartdrops, I'd be happy to look into this for you!
Would you mind clarifying the OS you're currently using, along with the Dropbox version you have installed there?
I just want to make sure you're using our latest version.
If you also have some screenshots of how the files look like on your end, they're definitely welcome!
Thanks a bunch!
