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AnnieZ900's avatar
AnnieZ900
Explorer | Level 3
4 years ago

Accessing folder shared to secondary email

Hello,   I have a paid account with a primary and secondary email. Someone shared an album with my secondary email, but when I try to open it I get a popup saying don't have access to the content. ...
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AnnieZ900's avatar
AnnieZ900
Explorer | Level 3

Hi Lori,

 

Thanks for the reply! I tried in a different browser, no luck. Here's what I see:

 

Thanks!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks for the screenshot AnnieZ900! 

Just to rule that out, you are certain that the invitation and the secondary email are spelled correctly without any mistakes, right?

Also, have you verified the secondary email as well?
  • AnnieZ900's avatar
    AnnieZ900
    Explorer | Level 3
    4 years ago

    I confirmed that the spelling is correct, and the secondary email has been verified.

     

    I tried to create a new account with the secondary email (I know, that's probably bad!), and Dropbox said there was already an associated account. I tried to reset the password, but I never got a reset link emailed to either account. I can still log in normally with the primary account. 

     

    Thanks for your help, Lori! It's much appreciated!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey AnnieZ900, thanks for the reply. 

      Would it be okay for me to reach out to you via email, so we can have a closer look into this together? 

      Cheers!
      • AnnieZ900's avatar
        AnnieZ900
        Explorer | Level 3
        4 years ago

        That would be great! How should I share my contact info? 

         

        Thank you Lori! 

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