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dsanchezj93's avatar
dsanchezj93
Explorer | Level 4
2 years ago

Access to share folder to a specific domain is restricted

I'm trying to share access of a folder to a specific domain. Tried from different accounts (Business and Personal) and different folders having the same result. I looked through all settings trying t...
dropbox business
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  • Jay's avatar
    Jay
    2 years ago

    Hi dsanchezj93, is it possible that this user is on a Dropbox Business team? There is an option for team admins to prevent external shared folders from being added to their accounts.

dsanchezj93's avatar
dsanchezj93
Explorer | Level 4

Nancy, 

 

I'm the owner of the folder, here's a screenshot of the settings. However, I notice the specific issue is with a particular email domain that it can't be shared any other domain I tried was successful.

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi dsanchezj93, is it possible that this user is on a Dropbox Business team? There is an option for team admins to prevent external shared folders from being added to their accounts.

  • dsanchezj93's avatar
    dsanchezj93
    Explorer | Level 4
    2 years ago

    @Jay

     

    Thanks for this information. I have confirmed the domain I'm trying to share access is under a Dropbox Business Account and has restricted external shared folders. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

       

      Enjoy the rest of your week!

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