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lkhewitson's avatar
lkhewitson
New member | Level 2
8 months ago

A client doesn't get email confirmation, when adding files to our file requests

Hi there, my company uses File Requests for our clients & subcontractors to submit required paperwork to us. We are having issues with one of our clients not getting upload receipts when she uses our...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for posting this on the Community, lkhewitson. 

 

Can you ensure she’s also added no-reply@dropbox.com to her email contacts? It may help in some cases. 

 

In her feedback, she mentioned that she’s closed her own Dropbox account. Did she mean that the account has been deleted? 

 

If yes, keep in mind that users that have uploaded to file requests will get an email confirmation if the uploading is done while logged into a verified Dropbox account and their email address is linked to a verified Dropbox account.

 

This way, Dropbox ensures its notifications are delivered to Dropbox users and don’t get mistaken for spam.

 

Let me know once you have more updates, though.

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