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meganelizabeth's avatar
meganelizabeth
Explorer | Level 3
12 months ago

“manage hard drive space" feature missing from Plus account

Is the "manage hard drive space" feature available for only certain accounts? I have DB Plus for my personal files and can't access the tool, but I CAN access the tool when switching to my work accou...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi meganelizabeth, would you mind downgrading from the beta version, and trying the stable one, please?

 

In order for you to achieve that, you'd need to access your account settings, and turn off Early access, then you'd need to download the stable version of our app.

  • meganelizabeth's avatar
    meganelizabeth
    Explorer | Level 3
    12 months ago

    Hi Megan,

     

    Sure thing! Now running the stable version (187.4.5691) with Beta turned off, no changes in product features with the work account still having 'Manage hard drive space' in the dropdown but personal missing it.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi again, meganelizabeth! Can we log a ticket for you, so that we can further check this internally?

      • meganelizabeth's avatar
        meganelizabeth
        Explorer | Level 3
        12 months ago

        Sure, that would be great, thank you!

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