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AuB Db's avatar
AuB Db
New member | Level 2
4 months ago

Using 76 Gbyte out of 50 but Dropbox says it's nearly full,, and I can't delete files

Hi,

 

I have a Team Member Account with 50 TB Space of wich I use 76 Gbyte for Data. But Dropbox shows that I'm using 41,8 TB.

 

 

I got Error Messages with one Backup I cannot delete:

 

 

I also get Error Messages trying to finally delete my own files from the dropbox "deleted files" section:

 

 

What can I do?

Delete
Dropbox Backup
Error Messages
FAQ
Quota
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi AuB Db, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Let me know how it goes!

    • AuB Db's avatar
      AuB Db
      New member | Level 2
      4 months ago

      Thanks for your answer. I tried Safari and Chrome on Mac. And I tried private mode. -> Didn't help...

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

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