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rsr0813's avatar
rsr0813
Helpful | Level 6
5 years ago

Trouble with Epson Connect

Using Epson WF-7710 and Trying to Scan to Cloud to Dropbox Folder

 

Getting Error: Error(Access Denied)

 

Followed by an email with the following message:

 

Your scan data was received, but not transferred to Dropbox.

Product name: WF-7710
Display name: Dropbox Documents
Destination: Dropbox : /090 My Scans/2020 Scans
Received Date/Time: 08/07/2020 09:55:39 PDT

CAUSE:
Epson Connect cannot access your Dropbox folder.

SOLUTION:
1. Sign in to https://www.epsonconnect.com/user/ ,  and then edit the destination.
2. Sign in to Dropbox and allow Epson Connect to access your online folder.

 

Where can I tell Dropbox to allow Epson Connect to acces my folders?

 

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  • rsr0813's avatar
    rsr0813
    5 years ago

    Solved the issue.

    Disconnected the App from DropBox and set it up again in EpsonConnect. It worked

  • rsr0813's avatar
    rsr0813
    Helpful | Level 6
    5 years ago

    Solved the issue.

    Disconnected the App from DropBox and set it up again in EpsonConnect. It worked

    • budb4u's avatar
      budb4u
      Explorer | Level 4
      5 years ago

      I having the same issue.  It was working fine and now stopped for some reason.  Can you go into exact details as to what you did?  I tried but no luck to reset.

      • Sammy64's avatar
        Sammy64
        New member | Level 2
        5 years ago

        I set up a new folder in Dropbox -- then in Epson Connect i set this folder as the destination for scan to cloud..

         

        Problem solved --

  • Davidh19's avatar
    Davidh19
    New member | Level 2
    5 years ago
    While on the Epson connect website, I got a message box from Epson while trying to fix this issue that said the Epson connect connection was expired so i clicked on the (old) dropbox cloud link and followed the prompts for Epsom to create a new default folder to scan to... i got a message box that said the connection was successful. Then i successfilly scanned a document to that new dropbox folder. I didnt go to the Dropbox site at all. (PS, it took a week of experimentation to figure this out... Also, i did this on my laptop that just had a windows upgrade, so maybe the upgrade had something to do with the "fix")
    Hope this helps. :>)
  • monica9's avatar
    monica9
    Helpful | Level 5
    5 years ago

    Where were you able to "2. Sign in to Dropbox and allow Epson Connect to access your online folder."? 

     

    I can't find how to do this :/

    • Sammy64's avatar
      Sammy64
      New member | Level 2
      5 years ago

      Did you set up new folder in DropBox?

       

      then go to Epson Connect and link this folder to DropBox...

      • monica9's avatar
        monica9
        Helpful | Level 5
        5 years ago

        Thank you! I misunderstood and thought we had to connect Epson Connect as an app in Dropbox. 

         

        Yes, I've done that and it is so precarious. It will work, then an hour later won't. I just keep going through the same steps above, it's very frustrating

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