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Forum Discussion
The owner of a shared folder deleted their account, which also deleted my files.
Hello everyone! One of my colleagues made a shared folder for me that I was supposed to put all my data in for my master's project. He recently moved away and deleted his Dropbox account. He meant to migrate all his data off the Dropbox before doing this but he missed my folder. He never transferred ownership to me or anything. He still has the email his account was associated with. I have Dropbox Basic, I believe he had Dropbox Basic as well.
Now the folder is empty and all my files are gone. The only trace of them existing is in the "events" page where it shows when I uploaded and edited files. It has the file names but I can't do anything to access them. Looking in the "Activity" section of my folder I can see that on November 14th all of my files were deleted by the Dropbox Server at the same time.
The files were locally on my computer as well, in the Dropbox folder that appears on the Windows 10 file explorer. They also were all deleted from there.
Is there any way I can recover these files? I really, really would like to get them back as this data is important to my project and is irreplaceable. I had no idea that this could happen, and I did not expect the files to be deleted off my computer.
- Nancy
Dropbox Staff
I’m sorry to hear about this, MsRR.
After having a look into our system, I can see you already have an open ticket about this, which was logged by my colleague Jay.
He’ll have a look into your request and further assist via email. I’ve also left him an internal note for you.
Let me know if you need something else in the meantime.
