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Forum Discussion
Tagging directly using File Explorer, but some files get an unspecified error, while others don't.
Hello,
The company I work for uses Dropbox to share a lot of photos with each other, however, we have implemented a tagging system that is based in file explorer (we don't use the dropbox tagging at the moment).
Usually, this works pretty well - when I tag something saved in dropbox (but still tagged via file explorer), my colleagues can view the tags and edit/modify the tags as well. However, we have noticed recently that some photos are taggable by some of us, but not taggable by others.
- This is not a permissions issue as I have looked into it and we all have the same full access to edit all the photos
- We can all download the images and view them without any problems. If I download an "untaggable" image and save it to my desktop, then I can tag and view previous tags without a problem from my desktop. However, if I try to tag it directly in the drobox folder, I receive an error 0x80004005 (unspecified error)
In this screenshot, the green tick shows that I've downloaded the photo, but when I try to tag it this error pops up. However, some of my collegues have no problem tagging this image, while some others also cannot tag it.
We have a LOT of photos, and this is maybe happening to about ~5% of the total photos? There doesn't seem to be any pattern, and it also seems like each person has different untaggable photos.
I'm not sure if this issue is dropbox specific or related to the windows system - but it feels like it is a combination of both. Any help would be appreciated, thanks so much!
- Megan
Dropbox Staff
Hey there, EOuser, welcome to our Community!
It seems indeed that this isn't a Dropbox related error that you're seeing, and it's coming directly from your Windows OS, especially since you're using File Explorer when trying to tag your content.
You mentioned that moving the files to your desktop allows you to tag them. What happens when you quit the app, and then try the same process? Do you still get the same error?
Also, have you done any research online using the specific error message? I had a quick look, and was able to find this Microsoft article.
Keep me posted!
Hi Megan,
Thanks for your input.
1. I just quit dropbox and re-opened it, but the same error message still occurs when I try to tag some photos.
2. Thanks for sharing that article, it seems like it is specific to starting a windows XP based computer, but my computer is already set up and on (and the error I recieved is for tagging a file, not for starting a computer). I have tried googling the error, but error 0x80004005 represents a lot of issues (it stands for "unspecified error"), so I was struggling to narrow it down/what the actual problem was.
I posted about this issue in another thread, and a user suggested it may have to do with abnormal dropbox synchronization status updates? We do store 1000s of photos on Dropbox so maybe it's a lot to sync? What do you think?
- Megan
Hi EOuser, does this happen on specific file types, or is it not consistent?
Also, if you quit the app, and try to tag while the app is closed, do you still get the same error? Which version of our app do you use on your end?
You should be able to find this by locating your little Dropbox icon on your task bar, and hovering your mouse there.
