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Forum Discussion
Tagging directly using File Explorer, but some files get an unspecified error, while others don't.
Hello,
The company I work for uses Dropbox to share a lot of photos with each other, however, we have implemented a tagging system that is based in file explorer (we don't use the dropbox taggi...
Megan
Dropbox Staff
Dropbox StaffHey there, EOuser, welcome to our Community!
It seems indeed that this isn't a Dropbox related error that you're seeing, and it's coming directly from your Windows OS, especially since you're using File Explorer when trying to tag your content.
You mentioned that moving the files to your desktop allows you to tag them. What happens when you quit the app, and then try the same process? Do you still get the same error?
Also, have you done any research online using the specific error message? I had a quick look, and was able to find this Microsoft article.
Keep me posted!
Hi Megan,
Thanks for your input.
1. I just quit dropbox and re-opened it, but the same error message still occurs when I try to tag some photos.
2. Thanks for sharing that article, it seems like it is specific to starting a windows XP based computer, but my computer is already set up and on (and the error I recieved is for tagging a file, not for starting a computer). I have tried googling the error, but error 0x80004005 represents a lot of issues (it stands for "unspecified error"), so I was struggling to narrow it down/what the actual problem was.
I posted about this issue in another thread, and a user suggested it may have to do with abnormal dropbox synchronization status updates? We do store 1000s of photos on Dropbox so maybe it's a lot to sync? What do you think?
- Megan
Hi EOuser, does this happen on specific file types, or is it not consistent?
Also, if you quit the app, and try to tag while the app is closed, do you still get the same error? Which version of our app do you use on your end?
You should be able to find this by locating your little Dropbox icon on your task bar, and hovering your mouse there.
Hi Megan,
Thanks for your reply.
My Dropbox is up to date: 180.4.4912
All of our files are Jpg/Jpeg images - so some jpgs are fine, and other jpgs are untaggable (but this is inconsistent among my colleagues, as they can tag some jpgs that I can't, and vice versa).
I'm not sure how to tag the image while the app is closed, because I access the images by opening Dropbox and navigating to them. It is not saved on my laptop unless I download it.
Here's one peculiar thing I noticed:
There was one specific image that I couldn't tag, so I asked my colleagues to see if they could tag it.
Most of them reported back that they could tag it. After this I tried again and could tag it as well.
I'm wondering if the tagging might have to do with synchronization on the dropbox accounts, because once everyone else opened the image, my account was able to tag it too?
Let me know if this makes sense!
- Hannah
Hey EOuser, sorry to jump in here.
Like Megan mentioned, this tagging feature is actually provided by your computer's OS and not Dropbox.
We do have a tagging feature, which you can access only through our website, at the moment.
Now, if you mark your files as "available offline" and then quit the Dropbox app, do you see the same behavior, when navigating to the files through the Dropbox folder in file explorer?
