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Forum Discussion
Storage says it is full, but it is not
Hi,
I'm new to these forums, so please bare with me.
I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.
When I click on the plan page, here is what I see:
Personal Dropbox spaceUsing 1.93 GB of 2 GB
Regular files (0 bytes)
Shared files (1.93 GB)
Unused space (74.18 MB)
I would love to speak with someone at DropBox directly, but it does not look like that is an option.
Can anyone please help?
Thanks in advance!
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
My dropbox folder contains only 270 Mb. (using the "Properties" window)
But I keep getting notifications that I am over my quota of 2 Gb.
WHY?
- Megan
Dropbox Staff
Hi there, david_rand, wishing you a wonderful Monday!
The best way to check your account's quota is through our website. Can you check and let me know what you see there?
Sometimes, you might apply different syncing settings on the desktop app that won't show all of your files and folders locally.
Thanks!I found the apparent problem.
Dropbox was trying to sync a large hierarchy of files to the Dropbox (probably because I copied it there by mistake).
It ran out of space before syncing completed, and the partial copy was invisible in my computer's file system.
Using the Dropbox website, I was able to erase the partial copy. (I stopped syncing before doing this, then restarted syncing after).
Everything seems to be back to normal now.
Thanks to those who responded to my query!
Hello, I have a similar problem
Dropbox says that my box is full (2.25 Gb) but when I check using properties of windows I only have 1.21 Gb
I emptied my trash and I don't know where the extra storage comes from
any idea?
thanks
yoporla
- Megan
Hey yoporla & steven C.8, I hope you're both doing well!
In order for you to have a clear view of your account's quota, I suggest you check your plan's page.
When using the app, you might have folders set to not sync using selective sync, or maybe invalid file names that don't sync.
That's why there might be a mismatch.
Thank you very much!I found the not sync file, it's a shared file that I don't want to sync but I want to keep for use once in a while
Does it count as space on my Dropbox even though it is not on my computer or on my account?
- Mark
Super User II
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
Mark, I have a similar issue, but different. I don't share my acct. with anyone, and on my computer, my Dropbox folder has a total of about 850 mbs, yet the Dropbox site is telling me I have 2.63 GB out of 2.75 GB capacity! Where is the nearly 2 gigs of extra files they believe I have? And that figure only includes "Regular files", not any shared files.
Which brings up my second question, you say that "shared folders use up the quota of ever person within the share". What do you mean by that? The only times I've shared a folder is when I've had mp3s and charts for songs, so band members could know what tunes we'll be playing, for a concert. So are you saying that once someone accesses a shared folder, they are somehow connected to my account, or that the files they may have downloaded count as to my storage space (beyond the ones that exist in the folder)?
Thanks for any help you may give me in clarifying my confusion.
