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Forum Discussion
Several audio files went missing after 4 years.
I had several large audio files stored on Dropbox. I had not needed to access them for about four years. Today I tried to access them and found that they are not there: they have apparently not been ...
Megan
Dropbox Staff
Dropbox StaffHey mckeenge, welcome to our Community!
You mentioned that you didn't need to access the files for about 4 years.
Within these 4 years, did you access the account itself? I'm asking, because inactive accounts usually close after approximately 1 year of inactivity.
Is it possible that you created a brand-new account in the process?
Let me know more, and we'll take it from there!
No, I haven't accessed them for some years, I don't remember exactly how many.
I would be very grateful for your help.Thank you!
- Megan
Hey mckeenge, thanks for the speedy response!
It sounds like your Dropbox account was deleted, and when you tried to sign-in, the system created a new account.
In this case, I don't think there's much to do in order to recover the content. I'm sorry.
I would like to cancel my account altogether. Can you tell me how to do that?
I am not very happy with this situation.
Gayle
Hi Megan,
I tried to delete my account, but I am not sure it worked. Can you please let me know if my attempt to delete it was successful?
Thanks so much,
Gayle
