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Mmmooo's avatar
Mmmooo
Helpful | Level 6
4 years ago

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    4 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
amcoffice's avatar
amcoffice
Collaborator | Level 10

I think I discovered something re: Dropbox search problems.

Problem seems to be with photos/files added to Dropbox via the laptop app - maybe an indexing issue with desktop app?

Within the last week or so, files added via DB laptop app are wholly unsearchable in the Dropbox website (whether in Chrome or Edge).

Photos/files uploaded to Dropbox via the iPhone app SEEM to search fine in the DB website and in the DB laptop app; It's the ones added via the laptop app that do not show up in responsive searches on the website - whether on Chrome or Edge.

Can Dropbox just focus on the laptop app indexing and solve the problem so we who are paying for their services can get some meaningful and thorough work done without constant backtracking and double-checking?

Thanks!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi amcoffice, thanks for posting here! 

 

Interesting finds, and behavior! Which version of the Dropbox app do you use on your desktop? 

 

Also, if you have any screenshots, feel free to send them over so I can also have visual too! Have you contacted our Support about this, by any chance? If so, do you happen to have a ticket number, so I can locate it on my system?

 

Thanks a bunch! 

  • amcoffice's avatar
    amcoffice
    Collaborator | Level 10
    3 years ago

    P.S. Dropbox desktop app No. 159.4.5870

    • amcoffice's avatar
      amcoffice
      Collaborator | Level 10
      3 years ago
      After reading posts on Dropbox Community and searching the internet, Dropbox is well aware of the search-related issues.  If a post about the search-move-indexing problems gets any response from Dropbox, it is the we-need-more-information routine.  Dropbox's failure to respond or correct these issues is not due to a lack of customer information.  The search/move/indexing problem is not an issue isolated to one customer but a chronic system-wide issue apparently not user-oriented.  
       
      Dropbox desktop version 159.4.5870
      Many of my screenshots documenting the search and move issues can already be found under Ticket Nos. 19064142, 19082558, and 19046051.  If you need more, I'll send them - begrudgingly, but I'll send them so alack of response cannot be used to sidestep Dropbox's problems.
       
      Thank you.

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