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Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
4 years ago

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
File access
Organize
sort
  • Mmmooo's avatar
    Mmmooo
    4 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hello Mmmooo, I'd be more than happy to help look into this with you. 

Could you just let me know if you're searching for files through the website, the desktop app, or the mobile app? 

Give me a nudge whenever you have the chance to check this out, cheers!
Mmmooo's avatar
Mmmooo
Helpful | Level 6
4 years ago
Desktop app and mobile iPhone app can’t find a single file. (The mobile app, which I had been using exclusively, used to find everything.) I can, however, find files using a simple Windows explorer search.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Are you running the latest versions of the mobile app and the desktop app?

    Also, could you make sure that there there are no pending updates on your devices?
    • Mmmooo's avatar
      Mmmooo
      Helpful | Level 6
      4 years ago
      All programs up to date, rebooted, no pending updates.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        If you're still having issues with this, could you send us a screenshot so that we can have a visual too Mmmooo?

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