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Authentech's avatar
Authentech
Helpful | Level 5
5 years ago

Search doesn't find all results.

Searching for folders which are clearly there returns no results. I am searching for a specific word which is part of multiple folders but they do not all appear in the results. If I search multi...
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  • Authentech's avatar
    Authentech
    5 years ago

    So it's actually started working now.

    Perhaps it was a delay in indexing at Dropbox side?

    Seems odd though, it doesn't usually take very long and this was all day.

PlanOmatic's avatar
PlanOmatic
New member | Level 2

We are also experiencing this issue. When searching parts of a folder name, some searches find what we're looking for and other searches find nothing. This forces us to have to find the folder we're looking for by manuallly clicking into the appropriate path. Our technology team was able to send us a link to one dropbox folder we couldn't find when searching so I know it exists but cannot be searched for. Reaching out to support as well in hopes of getting this resolved ASAP.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
The best course of action to make sure that we investigate this accordingly would be via a ticket. 

I've sent you one, so when you have the chance, just check your inbox and we'll take it from there. 

Looking forward to hearing back from you!

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