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Authentech's avatar
Authentech
Helpful | Level 5
5 years ago

Search doesn't find all results.

Searching for folders which are clearly there returns no results. I am searching for a specific word which is part of multiple folders but they do not all appear in the results. If I search multi...
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  • Authentech's avatar
    Authentech
    5 years ago

    So it's actually started working now.

    Perhaps it was a delay in indexing at Dropbox side?

    Seems odd though, it doesn't usually take very long and this was all day.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Authentech, thanks for messaging the Community!

 

I'm sorry to hear about this. We're not experiencing this issue currently.

 

Is this only on the Dropbox site, or do you have this issue when searching via the Dropbox desktop application?

 

Keep me posted!

Authentech's avatar
Authentech
Helpful | Level 5
5 years ago

I just tried on the Dropbox app and it has the same issue.

Searching for the folder in Windows comes up just fine, but the Dropbox app and website don't find it, even though it is clearly there on the website and synced from the App.

 

I even tried deleting the folder and waiting for it to sync, then re-adding it, it still doesn't show up in searches.

It seems like other folders that are added are coming up (although sometimes the search results show a different number of results and back again).

 

I'm not sure what else I can do to get it working. It doesn't have any strange characters at all.

I tried the bad_files_check which is broken and just causes the browser to freeze and use up most of my RAM.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    The bad files check link is longer in use. You can use the option the Dropbox desktop application to 'view sync issues'  to see if there are any problems syncing.

     

    Could you try running an incognito browser without any extensions or plugins and see if this helps?

    • Authentech's avatar
      Authentech
      Helpful | Level 5
      5 years ago
      As I said in the original post I’ve already tried incognito and multiple browsers. It can’t be the browser if it also happens in the desktop app. Windows search is finding the folder, it’s only the Dropbox search which has been unreliable. I can search for the same thing a few times in a row and the number of results varies. Why are some folders being randomly dropped from results?
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for keeping us in the loop here Authentech.

         

        Could you post a screenshot of a folder on your computer that's not coming up in the website's search bar so we can have a visual too? 

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