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plopat's avatar
plopat
New member | Level 2
2 years ago

Restore Permanently Deleted files w. basic account

I permanently deleted several folder which I shared with others, assuming they had downloaded the file.   With a basic account, how can I restored these files so that all parties can access them again?

Restore
  • Mark's avatar
    Mark
    2 years ago

    They do save files for 30 days. But, not if you permanently delete them. If you'd just deleted and did nothing else you'd be able to recover, but, as you permanently deleted as soon as you do that it does exactly as it says - deletes permanently. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi plopat 

     

    You cannot I'm afraid. Once things are permanently deleted they are exactly that - permanently removed. The only way to recover now is from devices not sync'd to Dropbox or your own backups.

    • plopat's avatar
      plopat
      New member | Level 2
      2 years ago

      Oh no!    I thought Dropbox saved these files for 30 days?  That is what I was reading ...

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        They do save files for 30 days. But, not if you permanently delete them. If you'd just deleted and did nothing else you'd be able to recover, but, as you permanently deleted as soon as you do that it does exactly as it says - deletes permanently. 

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