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TW33's avatar
TW33
Explorer | Level 3
2 months ago

We lost our all files in Dropbox because we can't pay the bill!

Our company file was lost!!! because we can't make a payment! we try many cards and paypal account too. But it still can't pay the bill!  It's show error (500) to us and last night it date line we ...
Billing
Delete
Restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
TW33 wrote:

It's show error (500) to us and last night it date line we try untill last night but it still not success and then all file was dissappear!!

Did you try contacting Support when you first noticed the error? If you kept trying over and over and the problem wasn't going away, then contacting Support would likely be the only way to have it resolved.

 

TW33 wrote:

What should we do for now. We can't contact any support becuase now we are just free plan. And if we upgrade it now our file will back or not.

You can still contact Support, and you need to in order to resolve this.

 

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • TW33's avatar
    TW33
    Explorer | Level 3
    2 months ago

    when we click contact support it force me to log-in and when I log-in I can't contact them.

     

    Do I need to create new account?

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 months ago
      TW33 wrote:

      when we click contact support it force me to log-in and when I log-in I can't contact them. 

      Click the link that I provided above, and make sure you're NOT signed in.

       

       

      • TW33's avatar
        TW33
        Explorer | Level 3
        2 months ago

        Now I register new plan and can chat with Admin 1st time only and they left the chat immediately and can't help us to solve problem and we try to click chat to staff again it just show the email box. Can't talk to them.

         

         

         

        and then we upgrade the plan now but we still can't get to the file and still can't get to the admin. Or can you tell me where I can contact them? which menu? I can't find.

         

        and I already to call them on the phone number but it all auto reply message. can't talk to any human.

         

        Now we update to use this plan as belows. but we still can't access the file and can't contact any human staff

         

         

         

        Please help me 😭

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