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Forum Discussion

justinaleo's avatar
justinaleo
Explorer | Level 4
4 years ago

Recovering deleted files (older than 30 days)

I have a Dropbox Basic plan - and to date, I've only been on that plan.  I deleted files more than 30 days ago (but less than 180 days ago), which means they aren't available for me to recover.  With...
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  • Rich's avatar
    Rich
    4 years ago
    justinaleo wrote:

    Does that mean that if I now upgraded to one of those plans, I would be able to recover those files I deleted between 30 and 180 days ago?

    No. You would have had to be on one of the plans with a longer recovery time before the files were deleted. Unfortunately, there's no way to recover those files now. They're already gone.

Zigor's avatar
Zigor
New member | Level 2
2 years ago

Hello, I have a basic account but I need to recover two excel files deleted on December 07th and 09th, 2022. What solution do I have?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Zigor wrote:

    I have a basic account but I need to recover two excel files deleted on December 07th and 09th, 2022. What solution do I have?

    Unfortunately it's not possible to recover files that were deleted more than 30 days ago. There are no solutions in this case.

    • Zigor's avatar
      Zigor
      New member | Level 2
      2 years ago

      And if I pay another type of contract??

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        Zigor wrote:

        And if I pay another type of contract??

        No. Its not possible to recover past the 30 days regardless of what you now pay.

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