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Forum Discussion

MelGold's avatar
MelGold
Helpful | Level 6
4 months ago

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Error Messages
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  • BenDBX's avatar
    BenDBX
    4 months ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey everyone! 

 

Thanks for your patience while we try to narrow it down. 

 

Does this happen while you're using a specific browser? If so, would you mind clarifying which one? 

 

Have you made sure there are no plugins or extensions enabled that could be causing this issue? One more thing: do you notice this behavior when you select "Version History" or when you try to restore to a specific version? 

 

Let me know more! 

fabianhmorales's avatar
fabianhmorales
Explorer | Level 4
4 months ago

me pasa con todos los navegadores, con TODOS los acrchivos

el problema no es del usuario porque, como ven, le pasa a muchos

preciso la solucion

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