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Piggy75's avatar
Piggy75
Helpful | Level 6
3 years ago

Photo albums disappeared

Hi Can somebody please help me as all my Albums not files have disappeared. I have hundreds of pictures stored in these albums and need them back? Look for to hearing back from people
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  • Walter's avatar
    Walter
    3 years ago

    Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app. 

    You can still find your uploaded photos and videos in the Photos tab or at  dropbox.com/photos

    For this and more common fixes for the Android app, you can check out this Help Center article. 

    I hope this helps!
     

    Mod note: edited to update link in post [last update 2023]

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi felicitys, happy Tuesday! 

 

Is the content that you're missing, entirely gone from your Dropbox account or you can't see it, under your desktop/mobile app? 

 

When you say that you upgraded, do you refer to your Dropbox subscription, or your desktop's OS?

 

Let me know more, and we'll take it from there!

Piggy75's avatar
Piggy75
Helpful | Level 6
2 years ago
Hi Megan

My saved albums from the time I started using Dropbox disappeared last year like everybody else.
All we get back drom support team is that the pictures are still available just not in albums anymore.....do you really think we will all scroll though 10yrs of photos!!
Worst thing is nobody at Dropbox informed us of this action!!Look at all the complaints ...there are many
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi felicitys, your issue would be different to what other users are referring to. Are you able to see your missing images from the deleted files page? 

     

    Are you experiencing the behavior that the Photos library is no longer allowed in the Dropbox folder?

  • Piggy75's avatar
    Piggy75
    Helpful | Level 6
    2 years ago
    The section where it says photos use to have Albums but the disappeared without any warning.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Piggy75, we appreciate your feedback on this matter. As my colleague Walter stated here, this was removed from the Android version of the app almost a year ago.

      • Piggy75's avatar
        Piggy75
        Helpful | Level 6
        2 years ago
        I know this.....shocking!!!!!

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