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Forum Discussion
Photo albums disappeared
Hi Can somebody please help me as all my Albums not files have disappeared. I have hundreds of pictures stored in these albums and need them back? Look for to hearing back from people
Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app.
You can still find your uploaded photos and videos in the Photos tab or at dropbox.com/photos
For this and more common fixes for the Android app, you can check out this Help Center article.
I hope this helps!
Mod note: edited to update link in post [last update 2023]
DROP BOX ALBUM FEATURE..........More than this complaint i want an actual answer/response and justification as too why the Album feature has been removed, I HAVE PAYED FOR THE PRIVILEGE FOR OVER 10 YEARS IF YOU REMOVE A SERVICE I EXPECT TO KNOW WHY.......ALSO the answer I don't want is you still have your photo's. For me this ALBUM feature was priceless, I literally could go on and on abt this issue to the end of days but ultimately I just want to know why ??????????? ( yes I have tried direct contact but this feature doesn't seem to gooking exist either) and how can I go to another provider and transfer all my pics, I am useless and not tech savvy in the slightest, though I did know how to use the album feature.
Further explanation as follows, I posted on fb not long ago patience is running out now, PLEASE HELP
DROP BOX ALBUMS......
If you know you know, f****** b*******, can not for love or money spk to anyone that can help with this problem. Googled and googled and researcherd but feck all help.
Photo's are precious, they last a life time, memories don't, unfortunately most minds are not equipped to hold this information forever no matter how memorable or precious and even if you can, nothing can compare to looking at pics and videos 10 years ago, 6 months, or 2 minutes down the line . Just My opinion.
Me and my family have experienced loosing pictures(no back up in them days) in a house fire, I've had my phone stolen and over the years misplaced videos or memory sticks e.c.t I accept my responsibility for that and acts out of my/our control.
Then drop box appeared, been using this app since 2012 and paying from £7.00 to now £9.99 p/m for the last 10 years, a few months ago I noticed the album feature had dissapeared without any prior warning and still to now, absolutely no explanation as to why/ what has happened what so ever. ( so much going on at that time, it was upsetting but couldnt deal with it at the time) That is months and months of sorting over the last 10 + years of the thousands and thousands of photo's I have acquired and put into albums. Not only has the album feature disappeared but also all of my hundreds of saved albums for all the most loved and treasured moments, dates, years and precise moments being saved. I except human error but this is not the case, they have purposely with no reason or explanation that I can find or have been told, removed this feature, which I'm sure as they are an international company, and earning millions has also affected millions of people.
My family and friends that I know do not use drop box so only reason I'm posting this us in hope that somebody may know or can help to get these albums back or has any idea how to transfer them to a different platform, sorry if terminology is rubbish but hope someone understands what I'm talking abt and can help.🙏😘 xx
Date of experience: 05 December 2022
Further explanation as follows, I posted on fb not long ago patience is running out now, PLEASE HELP
DROP BOX ALBUMS......
If you know you know, f****** b*******, can not for love or money spk to anyone that can help with this problem. Googled and googled and researcherd but feck all help.
Photo's are precious, they last a life time, memories don't, unfortunately most minds are not equipped to hold this information forever no matter how memorable or precious and even if you can, nothing can compare to looking at pics and videos 10 years ago, 6 months, or 2 minutes down the line . Just My opinion.
Me and my family have experienced loosing pictures(no back up in them days) in a house fire, I've had my phone stolen and over the years misplaced videos or memory sticks e.c.t I accept my responsibility for that and acts out of my/our control.
Then drop box appeared, been using this app since 2012 and paying from £7.00 to now £9.99 p/m for the last 10 years, a few months ago I noticed the album feature had dissapeared without any prior warning and still to now, absolutely no explanation as to why/ what has happened what so ever. ( so much going on at that time, it was upsetting but couldnt deal with it at the time) That is months and months of sorting over the last 10 + years of the thousands and thousands of photo's I have acquired and put into albums. Not only has the album feature disappeared but also all of my hundreds of saved albums for all the most loved and treasured moments, dates, years and precise moments being saved. I except human error but this is not the case, they have purposely with no reason or explanation that I can find or have been told, removed this feature, which I'm sure as they are an international company, and earning millions has also affected millions of people.
My family and friends that I know do not use drop box so only reason I'm posting this us in hope that somebody may know or can help to get these albums back or has any idea how to transfer them to a different platform, sorry if terminology is rubbish but hope someone understands what I'm talking abt and can help.🙏😘 xx
Date of experience: 05 December 2022
